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How tglcc Protects Your Information

When you open an account with us, your personal data and payment details are protected under our privacy practices.

Encryption on all transactionsNo third-party data salesIndonesia-region compliance
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tglcc How tglcc Protects Your Information
PRIVACY CONTACTS

Data Access and Privacy Requests

If you want to review, correct or delete your personal data, contact our support team using the channels below. We aim to respond to data-access requests within five business days.

Email Support Send your data-access request to [email protected] with your account email and registered phone number. We respond within five business days and confirm all changes via your registered email.
Live Chat Open live chat in your account lobby (top right) during our support hours: 08:00–22:00 Indonesia time, Monday–Sunday. Our team can guide you through data-access options immediately.
Account Settings Visit Account > Privacy Settings inside the tglcc lobby to view your stored data, update your profile details, and manage your communication preferences without contacting support.
DATA HANDLING PRACTICES

How We Secure and Manage Your Data

Your payment details are encrypted end-to-end and never stored in plain text on our servers.

Encryption Standard

All payment submissions use 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS credentials are never stored; only transaction tokens are kept for withdrawal verification.

Data Retention

Account profile data (name, email, phone) is kept for three years after closure. Gameplay records and wallet history are held for 36 months. Transaction logs for deposits and withdrawals stay for seven years per Indonesia compliance rules.

Cookie Policy

We use session cookies (cleared when you log out) to keep you connected and preference cookies (12-month expiry) to remember your language and table filters. You can disable non-essential cookies in your browser settings without losing core functionality.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators) and our fraud-detection provider for your security. We never sell, rent or lease your personal information to advertisers or data aggregators.

Account Security Alerts

If we detect unusual login activity, a new device login, or a large withdrawal request, we send an SMS alert to your registered phone number and email within minutes. You can verify or block the action directly from the alert.

Data Deletion Request

You can request deletion of non-essential personal data (profile photo, saved preferences) in Account > Privacy Settings. Regulatory records (transactions, ID verification) cannot be deleted but are anonymised after the retention period expires.

Your Privacy Questions Answered

Below are answers to the most common questions players in Indonesia ask us about their data, account privacy and how to control their information on tglcc.

No. We never store your password in plain text. When you set a password during account creation or reset it, we hash it using industry-standard encryption so that even our team cannot read it. If you forget it, click 'Forgot Password' on the login page and we send a reset link to your email. The link expires after 30 minutes for security.

No. We do not sell, rent or share your contact details with marketing partners, game studios, or data brokers. We use your email and phone number only to verify your account, process withdrawals, and send you security alerts or account notifications. You can opt out of non-essential emails in Account > Communication Preferences anytime.

We keep all deposit and withdrawal records for seven years to comply with Indonesia financial regulations and to help resolve payment disputes. Your account profile data (name, email, phone) is retained for three years after you close your account. After this period, we securely delete or anonymise the information.

Your data is encrypted and stored on servers hosted in Singapore for speed and reliability. The encryption means your personal information is protected in transit and at rest, regardless of server location. Where local law permits, tglcc complies with Indonesia data-protection requirements for all players in the region.

Change your password immediately and contact our support team via live chat (08:00–22:00 Indonesia time) or email [email protected]. We can review your login history, check for suspicious withdrawals, and lock your account if needed. If a withdrawal was made without your permission, we investigate and process a refund within five business days.

Yes. Email [email protected] with 'Data Access Request' in the subject line and include your account email and registered phone number. We verify your identity and send you a file containing your profile data, gameplay history and transaction records within five business days. Depends on local law.

We never display your full payment-method details (card number, bank account) in your account. When you make a deposit, we show only the last four digits and the payment method name (e.g., 'DANA ending in 2847'). Your full credentials are encrypted and kept separately from your profile for extra security.

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