Reference

Legal Framework Protecting Your Account

tglcc operates under a clear legal posture designed to protect your account, your data, and your transaction history — whether you deposit via DANA, OVO, GoPay, or QRIS.

Jurisdiction-aware accessDANA, OVO, GoPay, QRIS coveredAccount data protectionTransparent policy termsContact path for disputes

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How Our Legal Terms Apply to You

tglcc Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction on tglcc — from the moment you open an account through every deposit and withdrawal you request. We apply Indonesian consumer principles where applicable, and access to specific features depends on local law. Transactions processed through DANA, OVO, GoPay, and QRIS

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fall under their respective provider agreements in addition to ours. We retain transaction logs for a minimum of 12 months to support dispute resolution. If our terms conflict with a local regulation, local law prevails. You accept these terms by completing account registration, and a summary
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is always accessible from your account dashboard. Players in Denpasar and across the archipelago are subject to the same uniform policy version.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM LEGAL

Reach Us on Legal and Policy Questions

Our legal support desk operates seven days a week, from 08:00 to 23:00 WIB. For account-specific disputes or data requests, use the dedicated legal channel rather than general chat so your query…

Live Chat — Legal Queue Open the live chat widget in your account dashboard, select 'Legal & Policy' from the drop-down, and a dedicated agent handles your query between 08:00 and 23:00 WIB every day.

Email — Formal Requests Send data access, deletion, or dispute requests to our legal email address. We aim to respond within two business days, with a case reference issued automatically upon receipt.

Account Dashboard — Policy Centre Log in, navigate to Settings, then 'Legal & Privacy' to view your active consent records, download your data snapshot, or submit a correction request without contacting support.

KEAMANAN DAN KEPERCAYAAN

How tglcc Handles Data, Cookies, and Account Security

Every layer of your account — login credentials, payment method tokens, and session history — is protected through industry-standard encryption.

Data Encryption

All account data transmitted between your device and our servers uses TLS 1.3. Payment tokens for DANA, OVO, GoPay, and QRIS are stored in encrypted vaults and never exposed in plain text to any internal team.

Cookie Policy

We set strictly necessary cookies by default. Analytics and preference cookies require your explicit consent via the cookie banner shown on your first visit. You can adjust consent any time from account Settings.

Account Security

Two-step verification is available for all accounts and strongly encouraged. Any unrecognised login attempt triggers an email alert. You can view your full login history from the Security tab inside your dashboard.

Data Retention Schedule

Active account data is held for the lifetime of your account plus 24 months after closure. Transaction records are retained for 12 months minimum to meet dispute-resolution requirements. You may request an earlier review.

Right to Access and Correct

You can download a full export of data we hold about you directly from the account dashboard under 'Legal & Privacy'. Correction requests are processed within five business days of verification.

Who to Contact for Changes

All data amendment or deletion requests go to our legal email queue. Provide your registered account ID in the subject line so the team can locate your records and action the request without delays.

Your Legal Questions Answered

The questions below reflect real concerns our account holders raise about policy, data, and access rights. If your question is not covered here, use the live chat legal queue or email us directly for a written response within two business days.

Yes — access to certain features depends on local law. We apply jurisdiction checks at account registration and periodically thereafter. The features visible in your account reflect what is permitted where local law permits at your verified location.

We collect the information you provide during registration — name, email, and contact details — plus transaction records and device session logs. Payment method identifiers from DANA, OVO, GoPay, and QRIS are stored in encrypted form only.

Yes. Log in, go to Settings, then 'Legal & Privacy', and select 'Download My Data'. The export is prepared within 48 hours and delivered to your registered email address. No need to contact support for a standard export.

Send a deletion request to our legal email queue with your account ID in the subject line. We process confirmed deletion requests within five business days. Transaction logs required for dispute resolution may be retained for the minimum 12-month period before deletion.

We set strictly necessary cookies automatically. Analytics and personalisation cookies are optional and require your consent. Manage or withdraw consent any time from the cookie settings panel inside your account dashboard or browser preferences.

Payment tokens are encrypted and stored in isolated vaults. We do not retain full card or e-wallet credentials. Each payment rail's own provider agreement also applies, covering how the provider handles data on their end.

Open the live chat widget, select 'Legal & Policy', and describe the dispute with your transaction reference. For formal written disputes, email the legal queue with your account ID. We aim to issue a written response within two business days.

Legal Framework Protecting Your Account

Reach Us on Legal and Policy Questions

How tglcc Handles Data, Cookies, and Account Security

Data Encryption

Cookie Policy

Account Security

Data Retention Schedule

Right to Access and Correct

Who to Contact for Changes

Your Legal Questions Answered

01 Does Indonesian law affect which features I can access on tglcc?

02 What personal data does tglcc collect when I open an account?

03 Can I request a copy of all data tglcc holds about me?

04 How do I ask tglcc to delete my account and personal data?

05 Which cookies does tglcc set and how do I manage them?

06 What happens to my payment data when I use DANA, OVO, GoPay, or QRIS?

07 How do I dispute a transaction or report an account issue covered by your legal terms?

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